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Complaints Policy

Feedback / Complaints:

Despite our best efforts, we know that sometimes things do go wrong or could be done in a different way. If you would like to provide feedback or make a complaint, we will do our best to put it right.

Feedback / Complaints should be made by phone to 020 7420 9430  or by email to:

[email protected]

We will do our best to resolve the issue as soon as possible.

By phone – our team will do their upmost to resolve your problem at the time.  If this is not possible, we will ask how you would like to be contacted and will keep you up-to-date throughout the process.

By email or post – we will fully review your feedback/complaint, taking into account each of the points raised and will respond in writing within 10 working days from receipt. If we anticipate that it will take longer to resolve, we will keep you informed of our progress.

If you need a copy of this Complaints Policy in an alternative format please contact us.

If you have any access requirements that we need to put in place to respond to your Complaint please tell us details, alongside the details of your complaint.

What if I am not satisfied with the response?

If you are not satisfied with the response to your feedback/resolution of your complaint, you can request for it to be escalated to an appropriate senior member of staff as listed on our website. They will review all of the information provided by yourself and other members of staff, and aim to respond within 10 working days of receiving your communication.  

If you are unhappy with how Clore Leadership has dealt with your complaint and would like to take it further, you can contact the for further information. You must have already raised a complaint with Clore Leadership before raising a complaint with