We are working hard with our developers to follow the international accessibility guidelines provided by the World Wide Web Consortium (W3C WCAG 2) and aim for an AA conformance level. We have also invited feedback from real users and made changes in response to their feedback.
The Userway App
We are keen to trial new ways of making our content more accessible to all. We are therefore trialling the Userway App. This provides the user with the ability to change text size, contrast or read the screen from one widget which is always present on the bottom right-hand side of the screen.
Where we need to improve
There are instances where we recognise that we need to improve. For instance, we have yet to provide full captions for all of our videos. We are working on providing these as soon as possible. In the meantime, we are using Youtube’s automated captioning which, whilst not satisfactory for all, will be helpful to some.
Helping us improve further
We are continually striving to improve the user experience and welcome feedback, suggestions and observations. Please contact us by email or phone on +44 (0)20 7420 9430.