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We are committed to being open and accessible, and want to make sure our programmes and resources are accessible to everyone.

What we’ve done to help accessibility

We are working hard with our developers to follow the international accessibility guidelines provided by the World Wide Web Consortium (W3C WCAG 2) and aim for an AA conformance level. We have also invited feedback from real users and made changes in response to their feedback.

The Userway App

We are keen to trial new ways of making our content more accessible to all. We are therefore trialling the Userway App. This provides the user with the ability to change text size, contrast or read the screen from one widget which is always present on the bottom right-hand side of the screen.

Where we need to improve

There are instances where we recognise that we need to improve. For instance, we have yet to provide full captions for all of our videos. We are working on providing these as soon as possible. In the meantime, we are using Youtube’s automated captioning which, whilst not satisfactory for all, will be helpful to some.

Helping us improve further

We are continually striving to improve the user experience and welcome feedback, suggestions and observations. Please contact us by email or phone on +44 (0)20 7420 9430.

Diversity, Equality & Inclusion

At Clore Leadership we believe that diversity, equality and inclusion are essential to a healthy and thriving cultural sector.

We welcome and encourage participation in Clore Leadership activities from ALL who are interested in cultivating excellence and innovation in the leadership of culture. This is regardless of visible differences such as gender, race and ethnicity and visible disabilities, as well as non-visible differences such as sexual orientation, social class, heritage, religion, unseen disabilities, different perspectives and thought processes, education, family status and age.

Whilst we have made progress in this area, there is still work to be done.

For example, we recognise that Black, Asian and Minority Ethnic (BAME) people, as well as disabled people, are currently heavily underrepresented in leadership roles in the cultural sector in the UK.

In devising and delivering our programme, we commit to pro-actively creating opportunities for diversity, equality and inclusion issues to be discussed and tackled. In curating content and resources on the Clore Leadership website, we commit to providing spaces for content focused specifically on diversity, equality and inclusion to be made freely available to website users, as well as pro-actively seeking out related content to publish and profile on the site.

We support Arts Council England’s Creative Case for Diversity.


We aim to provide an inclusive environment at all of our programmes and events. This is achieved by working with individual participants and attendees to work to meet your access needs, for example, by confirming wheelchair accessible venues, providing support workers or British Sign Language interpreters or preparing course materials in alternative formats.

This also applies to our website and online resources. This website has been designed with broad accessibility in mind and is reviewed and tested to ensure high accessibility standards are met. If, for any reason, you feel that the site does not meet your accessibility needs, or you need to access to content in an alternative format, please do get in touch.

You can contact us by telephone on +44 (020) 7420 9430 or by emailing

Our regular office hours are 10.00am to 5.30pm (UK time), Monday to Friday.

What do we mean by disability?

The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.


This Accessibility Policy was last updated on 21 February 2019.